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Second Time in Three Years Health Mart Has Ranked Highest among Chain Drug Stores

SAN FRANCISCO — September 30, 2011 Health Mart®, a leading network of more than 2,800 independently owned pharmacies across all 50 states, today announced that the franchise was tied for the highest ranking in overall customer satisfaction among chain drug stores in the J.D. Power 2011 National Pharmacy Study. Health Mart’s customer satisfaction score was 851 (out of 1,000) compared to the chain average of 808.

In February, Health Mart was also recognized as a J.D. Power 2011 Customer Service Champion — one of only 40 companies to have earned this distinction.

 “We are honored to be recognized again for highest outstanding customer satisfaction by J.D. Power and Associates, particularly as this is based on consumers recognizing the high-quality, personalized care they receive from Health Mart pharmacies,” said Brian Tyler, president, McKesson U.S. Pharmaceutical. “Health Mart pharmacists are consistently viewed as valuable members of the patient’s healthcare team who are dedicated to achieving and delivering new levels of patient services. Ultimately, it’s all about the personal and professional relationships that every member of the Health Mart pharmacy team develops with their patients and communities that make them successful.”


“Filling prescriptions accurately and in a timely fashion is just one element of the dedicated customer and clinical services we bring to our patients every day. It’s important that our customers view Health Mart pharmacies as a trustworthy and reliable healthcare resource, and that our staff listens to and engages with each patient as an individual,” said Sheldon Birch, owner, Birch Family Health Mart Pharmacy (Tooele, UT). “Whether we’re providing advice on over-the-counter medicines, treating minor ailments, or helping them to manage more serious conditions, we work closely with each patient and their healthcare providers to address their individual healthcare needs. The J.D. Power and Associates recognition demonstrates our commitment to providing the best service to our customers and patients.”


“My Health Mart pharmacy knows me in and out, and the staff treats me like I’m a member of its family,” said Janet Dix, patient, Tooele Health Mart Pharmacy. “My pharmacist is a pillar in our community and we all appreciate the dedication he brings to each and every one of us — from taking the time to explain our medications and addressing our concerns, to working closely with other healthcare providers to ensure that our health needs are met. I’m not at all surprised that Health Mart pharmacies are once again ranked highest in customer satisfaction by J.D. Power and Associates.”

The National Pharmacy Study was fielded between June and July 2011 with responses from more than 12,300 customers who filled a new prescription or refilled a prescription during the three months prior to the survey period. In its fifth year, the Study measures overall customer satisfaction with pharmacies using five key factors that contribute to customer satisfaction: prescription ordering and pick-up process; store; cost competitiveness; non-pharmacist staff; and pharmacist.

To find a locally owned Health Mart pharmacy near you, visit, where you will also find comprehensive online health and wellness information.

About Health Mart®

Health Mart is America’s fastest-growing independent pharmacy network with more than 2,800 locally owned community pharmacies in all 50 states. Health Mart pharmacists provide personalized care and take the time to help patients understand their prescription-drug coverage, how to safely manage multiple medications, how to improve their health through diet and exercise, and how to take advantage of lower-cost medication options and prescription-discount cards. As an important member of the healthcare team, Health Mart pharmacists possess strong clinical knowledge and partner with their patients, and their patients’ other healthcare providers, to help them manage and improve patients’ health. The Health Mart franchise is owned by McKesson Corporation. Health Mart is proud to be named a J.D. Power 2011 Customer Service Champion and is only one of 40 companies so named in the U.S. To find a locally owned Health Mart pharmacy near you, visit, where you will also find comprehensive online health and wellness information.